All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. For orders over $100 there will be free shipping.
You can skip the shipping fees with free local pickup! After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days, but usually the same day. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10-6 Mondays-Fridays, 10-5 Saturdays, and 11-5 on Sundays.
If this option was selected at check out unintentionally, we will contact you with the calculated shipping and will send an invoice. We always select the least expensive, and fastest way to you!
Shipping charges for your order will be calculated and displayed at checkout.
Please note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Silver Dahlia is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. All earrings, Alex and Ani, and items at a discount 50% off or more are all final sale. You can read our full Return Policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.